Turning struggle into savvy

August 24, 2017

With the complexities of the U.S. health care system, people find health care services more and more challenging to navigate. How can employers and their business partners deliver experiences that give consumers the practical understanding—or savvy—to achieve greater outcomes for themselves and their organizations?

This seventh annual Consumer Health Mindset® Study aims to find out. In it, we explore the health attitudes, motivations and preferences of consumers across the U.S.—particularly employees and their dependents—as they use their employer-sponsored health plans and wellbeing programs and maneuver through the broader health landscape.

The report below captures the study's top five findings, including insights into questions employers often ask about employees  and their dependents:

What works?

  • What programs, resources and tactics can more effectively engage people in their health care decisions?

What sidetracks?

  • What gets in the way of individuals taking a more active role in their health and health care?

Who's unique?

  • How can we more effectively reach key workforce groups like Millennials, who have different perspectives?

Download the 2017 Consumer Health Mindset® Study.

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Current situation: Engaged and confused
Current situation: Engaged and confused

The Consumer Health Mindset Study explores the health attitudes, motivations and preferences of consumers a...

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