Meet Lisa, our integrated, intelligent virtual assistant (IVA)

February 18, 2019

The future of AI in HR starts here.

Ask Lisa anything.
Really.

Meet Lisa, our integrated, intelligent virtual assistant (IVA). She uses AI and machine learning to give your people HR and benefits guidance and support—how they need it, when they need it. Interacting with Lisa is like talking to a real person. She answers questions in real time, consistently and conversationally. And “Ask Lisa” is available 24/7.

Lisa just finished her second year on the job. Here’s a rundown of how she made the health care benefits experience easier for a lot of people. One personalized interaction at a time.

Chatted with over 1.5M different people

 

Had over 4M interactions

Top 5 chat topics:

Annual
enrollment

Health savings accounts

Password
issues

Medical
benefits

Retirement
benefits

Lisa understands 86% of all questions asked

 

30% of Lisa’s conversations happened outside of normal business hours

 

Winner of the 2018 Customer Engagement Excellence Award presented by Verint Systems

Winner of the 2018 Conversational Commerce Award presented by Opus Research

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