Meet Lisa, our integrated, intelligent virtual assistant (IVA)

June 6, 2018

The future of AI in HR starts here.

Ask Lisa anything.
Really.

Meet Lisa, our integrated, intelligent virtual assistant (IVA). She uses AI and machine learning to give your people HR and benefits guidance and support—how they need it, when they need it. Interacting with Lisa is like talking to a real person. She answers questions in real time, consistently and conversationally. And “Ask Lisa” is available 24/7.

Lisa just finished her first year on the job. Here’s a rundown of how she made the health care benefits experience easier for a lot of people. One personalized interaction at a time.

In her first year, Lisa:

Chatted with over 1M different people

 

Had over 2M interactions

Top 5 chat topics:

Annual enrollment

Health savings accounts

Password issues

Medical benefits

Retirement benefits

Most issues were resolved after asking only 1 question

 

30% of Lisa’s conversations happened outside of normal business hours

 

Winner of the 2018 Customer Engagement Excellence Award presented by Verint Systems

Winner of the 2018 Conversational Commerce Award presented by Opus Research

Download the pdf to print or share. 

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