Delivering a superior customer experience is at the heart of everything Schneider Electric does. It’s how the company became—and remains—a global specialist in energy management and automation. With 160,000 employees globally and 20,000 in the U.S. alone, taking care of the people who take care of business is paramount for Schneider Electric. When employees need to change their status, engage in annual enrollment, or enroll in benefits as a new hire, HR Services wants them to feel like a valued customer.
Schneider Electric had long relied on Alight for health and welfare benefits administration. In recent years, however, with increased pressure to cut cost, they gave a newer to market benefits management software provider a try. While that company promised a lower price point, it couldn’t come close to what Alight had to offer in terms of:
- Response time
- Knowledge of carrier files
- Round-the-clock care
The company also proved unable to effectively administer Schneider Electric’s complex benefit designs, particularly in the retiree space. After several frustration-filled months, Schneider Electric’s course was crystal clear. It was time to “go home” to Alight.